Shipping and Return Policy

Shipping Policy

Domestic Shipping:

  • Standard Shipping: Typically takes 3-7 business days. 
  • Express Shipping: Takes 1-3 business days. Available for a additional charges.
  • Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays are processed the next business day.

International Shipping:

  • Standard International Shipping: Typically takes 7-21 business days. Rates vary by destination and order weight. Customers are responsible for any customs duties or taxes.

Shipping Confirmation:

  • Once an order is shipped, customers will receive a confirmation email with a tracking number.

Return Policy

Eligibility:

  • Products must be returned within 3 days of the delivery date.
  • Items must be unused, unopened, and in their original packaging.

Non-returnable Items:

  • Final sale items.
  • Gift cards.
  • Items marked as non-returnable in the product description.

Return Process:

  1. Initiate Return: Contact customer service to request a return authorization.
  2. Pack Items: Securely pack the items in their original packaging, including any accessories, manuals, or gifts received.
  3. Ship Items: Use a traceable shipping method to return the items to the address provided by customer service. Customers are responsible for return shipping costs.

Refunds:

  • Refunds are processed within 7-10 business days of receiving the return.
  • Refunds are issued to the original payment method.
  • Original shipping costs are non-refundable.

Exchanges:

  • Exchanges are handled as a return and a new purchase. Customers should return the unwanted item for a refund and place a new order for the desired item.

Damaged or Defective Items:

  • Contact customer service within 7 days of delivery to report damaged or defective items. Provide photos of the damage or defect.
  • A prepaid return label will be provided, and a replacement or refund will be issued once the damaged item is received and inspected.

Customer Service Contact Information

This policy ensures a smooth and transparent process for customers purchasing from the online cosmetic store.

 
 
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